FAQs

Shipping and Orders
Do you ship internationally? +
Yes, we offer worldwide shipping for all our books.
When is my order coming? +
Our estimated delivery times are:
– Within the UK: 2 to 4 business days
– To Europe: 3 to 7 business days*
– Rest of the world: 6 to 11 business days*

*Please note that international deliveries may occasionally take a little longer due to customs or local postal delays. We truly appreciate your patience and understanding.
How can I track my order? +
If you selected standard delivery at checkout, tracking is unfortunately not available. If your package hasn’t arrived after the estimated delivery window plus a few extra days, please contact us. We’ll be happy to send a replacement.
My order is delayed, what should I do? +
Delays can sometimes happen despite timely dispatch. If your order hasn’t arrived after a few extra days, please contact us via the website. Zahraa and Javad won’t let you go without your book!
Can I place a large order? I’m getting a message saying it can’t be shipped to my country. +
Our site currently supports only smaller orders. For larger ones, email us at javadnzahraa@gmail.com or use the contact form. We'll help you directly.
Book Formats and Recommendations
Can I get a PDF or ebook version of the books? +
While we don’t offer PDF versions, ebooks are available on Kindle and Apple Books.
Are the books available as audiobooks? +
Yes, some books are on Audible. We hope this makes reading more accessible.
Can you recommend reliable books on the tafseer of the Qur’an? +
For deep understanding, we recommend Al-Mizan by Allamah Tabatabai. The Study Quran is also excellent. More resources will be added to our site soon.
Other Questions
How can I reach out to you? +
You can use the contact form or email us at javadnzahraa@gmail.com. We’ll respond as soon as we can.
If I have a question not related to purchasing books, can I still use the contact form or email? +
We prioritize book-related inquiries but will try to respond to others when possible.
Can we have therapy sessions with Sh Javad? +
Javad is not offering therapy sessions currently. If you’re struggling and need help, feel free to email us. We’ll respond with care.